Last updated: September 30, 2026
This Privacy Policy explains how Kelly’s Animal Hospital of St. Lucie West (“Kelly’s Animal Hospital,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website or contact us through it.
Information We Collect
Information You Provide
We may collect information that you choose to provide through contact forms, appointment requests, email, telephone calls, or other communications. This may include:
- Your name, email address, telephone number, and mailing address.
- Information about your pet, such as name, species, breed, age, health concern, or reason for contacting us.
- Appointment preferences and the contents of messages you send to us.
- Any other information you voluntarily provide.
Information Collected Automatically
When you use the website, our hosting, security, analytics, and website-service providers may automatically collect limited technical information, such as your IP address, browser and device type, operating system, referring pages, pages visited, date and time of access, and cookie or similar identifier information.
How We Use Information
We may use information to:
- Respond to questions and appointment requests.
- Communicate about veterinary services and clinic operations.
- Provide, coordinate, and document services requested by clients.
- Operate, maintain, secure, troubleshoot, and improve the website.
- Prevent misuse, spam, fraud, and security incidents.
- Comply with applicable legal, regulatory, and professional obligations.
Online Forms and Veterinary Information
Website forms and ordinary email are not intended for emergencies or for highly sensitive information. Please do not submit payment-card details, government identification numbers, passwords, or other information that is not necessary for your request.
Submitting a form does not create a veterinarian-client-patient relationship and does not guarantee an appointment. If your pet may be experiencing an emergency, call the clinic at +1 772-336-8111 or contact an emergency veterinary provider. Do not rely on a website form for urgent care.
Information submitted through the website may be added to our client or patient records when appropriate. We handle those records according to our professional responsibilities, clinic practices, and applicable law.
Cookies and Similar Technologies
We and our service providers may use cookies or similar technologies needed to operate the website, remember preferences, protect forms, measure performance, and understand how visitors use the site. You can manage cookies through your browser settings. Disabling cookies may affect some website functions.
How We Share Information
We do not sell or rent personal information. We may share information only as reasonably necessary with:
- Service providers that support website hosting, forms, email delivery, analytics, security, and related operations.
- Veterinary laboratories, pharmacies, referral providers, or other service providers when necessary to respond to or fulfill a client request.
- Government authorities, courts, or other parties when required by law or reasonably necessary to protect rights, safety, or security.
- A successor organization in connection with a merger, sale, reorganization, or other business transfer, subject to applicable law.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, to provide requested services, maintain appropriate business or veterinary records, resolve disputes, enforce agreements, and meet legal or professional obligations.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, email, or electronic storage method is completely secure, so we cannot guarantee absolute security.
Your Choices and Requests
You may ask to access, correct, or delete personal information that you have submitted through the website, subject to applicable legal, professional, and record-retention requirements. You may also ask us to stop nonessential marketing communications. To make a request, contact us using the information below. We may need to verify your identity before completing a request.
Children’s Privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.
Third-Party Websites and Services
The website may link to or embed services operated by third parties, such as maps, videos, social media, or appointment-related services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Changes to This Privacy Policy
We may update this policy as our website, services, or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date.
Contact Us
For privacy questions or requests, contact:
Kelly’s Animal Hospital of St. Lucie West
150 NW Central Park Plaza
Port St. Lucie, FL 34986
Phone: +1 772-336-8111
Email: contact@kellysanimalhospital.com